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Dear DIRECTV
Immediately remove premium channels from my account and refund erroneous charges. Please see my previous email on this subject in case there is any confusion about whether I ever wanted to pay for premium channels (hint: I did not). Note the change I made to my account package on the web last week, which inexplicably also did not remove unwanted premium channels which I had already erroneously been charged for.
Fix your web site so that customers can remove unwanted expensive programming without having to call you or use this form.
If I wanted to deal with this crap I would do business with the local cable monopoly.
Try harder.
ETA/b>: response: June 13, 2009 11:54:13 PM EDT
Thanks for writing. We're happy to have you as a loyal DIRECTV customer for several years.
I fully understand your concern about removing your movie channels. To disconnect premium services like movie channels and SPORTS PACK, or to downgrade from PREMIER please call us at 1-800-531-5000. A voice prompt will ask you to identify the reason for your call, mention "change programming" and your call will be handled by a customer service representative.
Our premium services (movie channels, sports pack and select other services) are offered on a monthly basis. If you disconnect the service before you have had it for 30 days, we may charge a $10 fee to offset the costs of removing channels for services not maintained for 30 days.
Fix your web site so that customers can remove unwanted expensive programming without having to call you or use this form.
If I wanted to deal with this crap I would do business with the local cable monopoly.
Try harder.
ETA/b>: response: June 13, 2009 11:54:13 PM EDT
Thanks for writing. We're happy to have you as a loyal DIRECTV customer for several years.
I fully understand your concern about removing your movie channels. To disconnect premium services like movie channels and SPORTS PACK, or to downgrade from PREMIER please call us at 1-800-531-5000. A voice prompt will ask you to identify the reason for your call, mention "change programming" and your call will be handled by a customer service representative.
Our premium services (movie channels, sports pack and select other services) are offered on a monthly basis. If you disconnect the service before you have had it for 30 days, we may charge a $10 fee to offset the costs of removing channels for services not maintained for 30 days.